Return & Refund Policy

Return & Refund Policy

30-Day Easy Returns

At Pyndora, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy return process.

Return Policy Overview

• Return Window: You have 30 days from the day you receive your order to return items.
• Condition: Items must be unused, in their original condition, and returned with the original packaging.
• Easy Returns: Returning items to us is easy and our client support team will assist you.

Return Costs

• For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
• For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item. You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.

How to Return an Item

1. Contact Us: Email our team at info@pyndora.com with your order number and reason for the return.
2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
3. Download our Returnform and fill it in.
4. Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.

Refund Process

• Inspection: Once we receive your return, we’ll inspect the item to ensure it is unused, in its original condition, and includes all original packaging and accessories as outlined in our return policy.
• Refund: After inspection, your refund will be processed. It usually takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges
Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.

Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

For More Information:

Questions?

Visit our FAQs page or contact our customer services. Frequently Asked Questions

Contact Information:

Store Name: Pyndora
Address: Kazemat 11, 3905NR Veenendaal, Netherlands
Email: info@pyndora.com
Phone: +31619187249
Chamber of Commerce: 96349476
VAT: 867572966B01

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM GMT (UK time) 

We do our best to reply to your e-mail within 1-2 business days.