FAQ

FAQ

Welcome to the Pyndoras Frequent Asked Questions (FAQ) Page

We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.

1. How long will it take to receive my order?

Here are our estimated delivery times:

Handling time: 1-2 business days
Transit time: 6-8 business days
Estimated delivery time: 7-10 business days

For more details, please refer to our Shipping Policy

2. Do you offer free shipping?

Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy

3. Where is the Pyndora located?

Pyndora is a Dutch-based lighting and lamp store brand. We proudly offer a curated selection of high-quality lamp and lighting products, with shipping available exclusively within the United Kingdom.

4. What if I receive a defective product?

If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.

5. Can I cancel my order after it’s placed?

Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.

6. What is your return policy?

We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.

7. When will I get my refund after returning a product?

Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.

8. Do you offer any warranties or guarantees on your products?

Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy

9. How can I contact customer support?

You can reach our customer support team through the Contact Us page or by emailing us at info@pyndora.com

10. Can I place a bulk order for my business or organization?

Yes, we accept bulk orders. Please contact our customer support team for details.

11. What is the process for exchanging a product?

For detailed information about product exchanges, please refer to our Return Policy

12. How can I track my order?

You can track your order through the Track Order page on our website.

Contact Information:

Store Name: Pyndora
Address: Kazemat 11, 3905NR Veenendaal, Netherlands
Email: info@pyndora.com
Phone: +31619187249
Chamber of Commerce: 96349476
VAT: 867572966B01

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM GMT (UK time)

We do our best to reply to your e-mail within 1-2 business days.